Ordering Policies

Ordering

Please ensure that your web store order is complete before clicking on the ‘submit’ button. We are unable to ‘combine’ or ‘add to’ existing web store orders after an order has been submitted. If you submit additional orders we will invoice/charge them separately and we cannot guarantee they will ship together due to the large volume of orders we receive and process.

Web store orders are processed every business day, Monday through Friday at 12PM (Noon), Eastern Standard Time. We do our best to package and ship orders within three business days of receiving the order, but it may take longer. During periods of heavy demand we always work as quickly as we can to ship your order, but please understand delays are possible. We maintain the most recent estimates of shipping timeframes on our Web Store home page.

Important: The purchaser is responsible for determining and verifying the suitability and application of the parts/products ordered.

Credit Card Orders

We accept Visa and MasterCard. 

Warranty

Ckd.Aero provides warranty service for parts that are defective in manufacturing but cannot warranty against mistakes or issues caused by the purchaser/builder. Items that are not manufactured by Ckd.Aero are warranted by the maker. Warranty returns for defective third-party parts must be made to the manufacturer, not to Ckd.Aero.

Missing or Incorrect Parts

Any shortages or incorrect parts must be reported no later than 30 days from receipt.

Returns

Please see our complete Return Policy: Merchandise Return Form 

Back-Orders

On occasion, we may run out of an item that you have ordered. We will generally ship items we have in stock and ship back ordered items as soon as they are available. However, if the major part of the order must be backordered, we will hold the entire order until the backorder is filled. You can help by giving instructions on dealing with back orders when you place your order.

Damaged Shipments

Ckd.Aero is not directly responsible for damage that occurs during shipping once it has left our facility, but we do want to help. Please contact our shipping department here at Ckd.Aero as soon as possible regarding damaged shipments.

Shipping Charges

Shipping charges are based on the dimensions, weight, and destination of the packaged order and are added to the order total at the time of ordering. For larger carted items shipping charge will not show up in the “Total Price” of your shopping cart when you check out. It will be added and included in the final total cost of your order. For expedited and other types of special shipping services, there is an additional charge.

Crating Charges

Oversized and odd-shaped packages may be subject to a crating charge, which will be determined based on the materials and time required to build and pack the box/crate.

Prices

Prices are subject to change without notice.